Helping folks create an ethical, sustainable online business


Coaching service refunds

This is not a ‘done for you’ service and, as such requires considerable input from you.

So please be very certain, before you go ahead, you are prepared to do the work necessary to achieve your success.

I am happy to offer you my time and coaching expertise for as long as it takes for you to enjoy success, but the results will need a concerted effort on your part in addition to my advice and experience. 

So, for the avoidance of doubt, if you go ahead now and then later decide that you don’t want to or don’t have the time to do the necessary work then, because this is one-on-one person to person teaching built around a personalized plan designed especially for you,  your starting point and your personal circumstance, under the online Distance Selling Regulations no refunds are offered.

So please be absolutely certain you are prepared to put in both the time and the effort necessary to achieve the success we both want for you – otherwise please pass on this offer.


Refunds for standard ‘off the shelf’ products

In the even a refund is possible (which excludes coaching, copywriting and other personalized services), the following conditions apply.

Due to the instant accessibility of our products immediately upon purchase, there is a conditional strict 30-day return policy, which begins on the date of purchase. Any requests for a refund after that 30 days will be denied, unless it’s a fraud case.

Please note that for us to issue a refund, your reason must be VALID & JUSTIFIED therefore …

We do not refund people who attempt to make vexatious “Not As Described” refund claims, because  it’s a simple matter to disprove that by simpy sending our sales page and product page to PayPal or your credit card provider.

Futher, please note we ONLY provide refunds to people who make a “Payment Not Authorized” claim, IF they provide either …

1) a police report of the event event or police crime case number.

OR …

2) a credit card stop confirmation letter issued by the credit card provider or PayPal due to fraud.

These are the absolute minimum steps any reasonable person who is genuinely suffering  unauthorised goods and services being purchased with their credit card would immediately take.

Therefore, failing to present one or both of these two documents, will result in a refund refusal.


If you feel you have a legitimate refund request then simply send an email with the subject line: REFUND REQUEST to and it will be deal with very quickly (probably within the hour – depending on our two time zones). 

However, failing to send a refund request to us first and, instead, immediately starting a refund claim with PayPal will not get you a valid refund within a few hours, because we always fight such claims to protect our reputation.

So, in the event you do win such a claim or dispute, your refund will take a minimum of ten business days before you even receive a decision. So, even if the decision is finally ruled in your favor, your refund will take far longer than the few hours maximum it would have taken if you had contacted us at with the subject line: REFUND REQUEST and a copy of your PayPal purchase receipt.

If you don’t wish to be bound by these conditions, then please don’t invest in the product.


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